{"id":377,"date":"2026-04-17T15:18:56","date_gmt":"2026-04-17T15:18:56","guid":{"rendered":"https:\/\/staging-support.learninglink.oup.com\/?p=377"},"modified":"2026-05-14T14:15:52","modified_gmt":"2026-05-14T14:15:52","slug":"enhanced-e-book-not-working","status":"publish","type":"post","link":"https:\/\/support.learninglink.oup.com\/de\/student-support\/enhanced-e-book-not-working\/","title":{"rendered":"The interactive features of my enhanced e-book are not working as expected. How can I resolve that?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In order for the embedded media resources within an OUP enhanced e-book to load and function properly, you must be using a browser-based e-reader (not a mobile app) and you must have third-party cookies\/usage tracking enabled in your browser. Please <a href=\"http:\/\/support.learninglink.oup.com\/instructor-support\/pages-not-loading\/\">see this article<\/a> for instructions on how to check your browser&#8217;s settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If checking\/setting your browser&#8217;s settings does not resolve the problem, please <a href=\"https:\/\/support.learninglink.oup.com\/s\/contactsupport\"><\/a><a href=\"https:\/\/support.learninglink.oup.com\/contact-us\/\" data-type=\"page\" data-id=\"63\">Contact Us<\/a> with your name, institutional email address, and the course title, and we will investigate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In order for the embedded media resources within an OUP enhanced e-book to load and function properly, you must be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,15,13],"tags":[45,56],"class_list":["post-377","post","type-post","status-publish","format-standard","hentry","category-student-support","category-troubleshooting","category-using-my-resources","tag-e-book","tag-errors"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"de","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/posts\/377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/comments?post=377"}],"version-history":[{"count":0,"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/posts\/377\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/media?parent=377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/categories?post=377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/de\/wp-json\/wp\/v2\/tags?post=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}