Course setup & management – Oxford Learning Link Support

Instructor Support > Course setup & management

I am an Instructor, how do I access Oxford Learning Link content for my title?
How can my students access Oxford Learning Link materials?
- Our campus uses an Affordability Program—how should students access Oxford Learning Link?
How am I able to use Oxford Learning Link Content in my course if I do not have an LMS/VLE, or if I am not able to use my institution’s LMS/VLE?
My students are getting an error message saying my Oxford Learning Link course has not started yet and they should contact me. I already clicked on a resource to launch another course. Why do I need to do it again?
- Why do I need to click on a resource to launch my Oxford Learning Link course?
I am a valid Instructor, but I am not able to access the Instructor resources for my title. How can I resolve this?
The links to Oxford Learning Link resources in my course appear to be broken/point to an old edition of my title. How can I resolve this?
Why are students being told to access the text via a third-party vendor after I adopted the title?
I am a valid Instructor, but your system has me registered as student instead. How can I resolve this?
How do I give my Teaching Assistant access (and what role should they have)?
Can you grant a short extension to customers who have lost product access?
How do I handle refunds or purchasing errors reported by my students?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
I’ve encountered errors on the website, such as “Page Not Found” or blank pages
I have found a content error (missing or incorrect content). How can I get that corrected?
I would like access to the resources of an edition that appears to no longer be available. Is that possible?
My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
Some enrolled students aren’t recognized (or lost access)—how do I resolve roster problems?
How can I receive a desk/inspection copy for the text I’ve adopted?