{"id":389,"date":"2026-04-17T20:09:55","date_gmt":"2026-04-17T20:09:55","guid":{"rendered":"https:\/\/staging-support.learninglink.oup.com\/?p=389"},"modified":"2026-05-14T14:07:17","modified_gmt":"2026-05-14T14:07:17","slug":"roster-problem","status":"publish","type":"post","link":"https:\/\/support.learninglink.oup.com\/ru\/instructor-support\/roster-problem\/","title":{"rendered":"Some enrolled students aren\u2019t recognized (or lost access)\u2014how do I resolve roster problems?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Please have the affected students <a href=\"https:\/\/support.learninglink.oup.com\/s\/contactsupport\"><\/a><a href=\"https:\/\/support.learninglink.oup.com\/contact-us\/\" data-type=\"page\" data-id=\"63\">Contact Us<\/a> so that we can assist them with enrolling in the proper course and\/or regain access to the correct digital resources.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please have the affected students Contact Us so that we can assist them with enrolling in the proper course and\/or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,2],"tags":[50,49,56],"class_list":["post-389","post","type-post","status-publish","format-standard","hentry","category-course-setup-management","category-instructor-support","tag-access-length","tag-enrollment","tag-errors"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"ru","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/posts\/389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/comments?post=389"}],"version-history":[{"count":0,"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/posts\/389\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/media?parent=389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/categories?post=389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.learninglink.oup.com\/ru\/wp-json\/wp\/v2\/tags?post=389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}