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Registration & Access
Registration & Access
As a student, how do I access Oxford Learning Link resources?
How do I redeem my Access Code for Oxford Learning Link content?
My class uses an Affordability Program—where is my access code, and do I still need one?
Why is my access code being rejected as “invalid”?
When attempting to redeem my access code, I’m told it has already been redeemed—how do I access the content?
I am unable to extend my subscription to my Oxford Learning Link resources. How can I resolve that?
My instructor isn’t using Learning Link materials in my class, or I am not affiliated with an institution, but I still would like to have access to my title’s digital materials – how can I use them?
How long will my subscription last?
I purchased/redeemed access to a title, but now it says I don’t have access – what happened?
Access to my resources (trial or paid access) has expired sooner than expected. What happened?
Can I get an extension if my access/trial expired before I submitted work?
Can you grant a short extension to customers who have lost product access?
I received an error message saying my Oxford Learning Link course has not started yet and that I should contact my instructor. What does this mean?
I am in the wrong product or I cannot see content I think I should see; how do I change my access?
I’ve forgotten my password or I need to change my Oxford Learning Link account email address
I wish to merge my Oxford Learning Link access across different email addresses
I did not receive an account activation email after registering for an account
My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
Course enrollment is closed on my instructor’s OUP-hosted course. How can I enroll?
Even though my account says I have active access, my e-book will not open. How can I resolve that?
My OUP-hosted course appears to be active, but the content is locked. How can I resolve that?
How do I request a refund (or reverse a duplicate charge) for an e-book or code I can’t use?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
I would like access to the resources of an edition that appears to no longer be available. Is that possible?
I can only access my title’s supplementary resources, and not the text itself. How can I resolve that?
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