- As a student, how do I access Oxford Learning Link resources?
- How do I redeem my Access Code for Oxford Learning Link content?
- My class uses an Affordability Program—where is my access code, and do I still need one?
- Why is my access code being rejected as “invalid”?
- When attempting to redeem my access code, I’m told it has already been redeemed—how do I access the content?
- I am unable to extend my subscription to my Oxford Learning Link resources. How can I resolve that?
- How do I redeem my Access Code for Oxford Learning Link content?
- My instructor isn’t using Learning Link materials in my class, or I am not affiliated with an institution, but I still would like to have access to my title’s digital materials – how can I use them?
- How long will my subscription last?
- I purchased/redeemed access to a title, but now it says I don’t have access – what happened?
- Access to my resources (trial or paid access) has expired sooner than expected. What happened?
- Can I get an extension if my access/trial expired before I submitted work?
- Can you grant a short extension to customers who have lost product access?
- I received an error message saying my Oxford Learning Link course has not started yet and that I should contact my instructor. What does this mean?
- I am in the wrong product or I cannot see content I think I should see; how do I change my access?
- I’ve forgotten my password or I need to change my Oxford Learning Link account email address
- I wish to merge my Oxford Learning Link access across different email addresses
- I did not receive an account activation email after registering for an account
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- Course enrollment is closed on my instructor’s OUP-hosted course. How can I enroll?
- Even though my account says I have active access, my e-book will not open. How can I resolve that?
- My OUP-hosted course appears to be active, but the content is locked. How can I resolve that?
- How do I request a refund (or reverse a duplicate charge) for an e-book or code I can’t use?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?
- I can only access my title’s supplementary resources, and not the text itself. How can I resolve that?