Troubleshooting – Oxford Learning Link Support

Troubleshooting

What are the hours of operation for customer support?
I’ve forgotten my password or I need to change my Oxford Learning Link account email address
I wish to merge my Oxford Learning Link access across different email addresses
I did not receive an account activation email after registering for an account
Why is my access code being rejected as “invalid”?
I am unable to extend my subscription to my Oxford Learning Link resources. How can I resolve that?
How do I fix a problem with pages not loading?
I’ve encountered errors on the website, such as “Page Not Found” or blank pages
I have found a content error (missing or incorrect content). How can I get that corrected?
I am in the wrong product or I cannot see content I think I should see; how do I change my access?
I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
I’ve received an error in my OUP-hosted course that says there is no such course/course not found. How can I resolve that?
I received an error message saying my Oxford Learning Link course has not started yet and that I should contact my instructor. What does this mean?
- Why do I need to click on a resource to launch my Oxford Learning Link course?
There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
I have purchased my e-book via a third-party platform (e.g., VitalSource, Kortext) but I am not able to access the additional digital resources and assessments in my instructor’s course. How can I resolve that?
I am a valid Instructor, but your system has me registered as student instead. How can I resolve this?
Where can I find support for using the integrated e-reader?
My LTI 1.3/Advantage integrated resources are missing the Test Bank. Why isn’t it there?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
I can only access my title’s supplementary resources, and not the text itself. How can I resolve that?
My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
My grades are not syncing with my course’s gradebook, though I’ve completed assignments. How can that be corrected?
The interactive features of my enhanced e-book are not working as expected. How can I resolve that?
The links to Oxford Learning Link resources in my course appear to be broken/point to an old edition of my title. How can I resolve this?
Why do some instructor-facing e-book chapters or other resources appear locked?