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  • I have found a content error (missing or incorrect content). How can I get that corrected?
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  • I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
  • I’ve received an error in my OUP-hosted course that says there is no such course/course not found. How can I resolve that?
  • I received an error message saying my Oxford Learning Link course has not started yet and that I should contact my instructor. What does this mean?
    • Why do I need to click on a resource to launch my Oxford Learning Link course?
  • There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
  • I have purchased my e-book via a third-party platform (e.g., VitalSource, Kortext) but I am not able to access the additional digital resources and assessments in my instructor’s course. How can I resolve that?
  • I am a valid Instructor, but your system has me registered as student instead. How can I resolve this?
  • Where can I find support for using the integrated e-reader?
  • My LTI 1.3/Advantage integrated resources are missing the Test Bank. Why isn’t it there?
  • I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
  • Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
  • I can only access my title’s supplementary resources, and not the text itself. How can I resolve that?
  • My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
  • My grades are not syncing with my course’s gradebook, though I’ve completed assignments. How can that be corrected?
  • The interactive features of my enhanced e-book are not working as expected. How can I resolve that?
  • The links to Oxford Learning Link resources in my course appear to be broken/point to an old edition of my title. How can I resolve this?
  • Why do some instructor-facing e-book chapters or other resources appear locked?
Instructor Support > Course setup & management > My account has been locked due to multiple failed login attempts. Can you help me unlock my account?

My account has been locked due to multiple failed login attempts. Can you help me unlock my account?

Yes. Please Contact Us with your account details, and we will unlock your account.

Last reviewed May 14, 2026

Posted in Course setup & management, Instructor Support, Registration & Access, Student Support, Troubleshooting

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