- What are the hours of operation for customer support?
- I’ve forgotten my password or I need to change my Oxford Learning Link account email address
- I wish to merge my Oxford Learning Link access across different email addresses
- I did not receive an account activation email after registering for an account
- Why is my access code being rejected as “invalid”?
- I am unable to extend my subscription to my Oxford Learning Link resources. How can I resolve that?
- How do I fix a problem with pages not loading?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- I am in the wrong product or I cannot see content I think I should see; how do I change my access?
- I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
- I’ve received an error in my OUP-hosted course that says there is no such course/course not found. How can I resolve that?
- I received an error message saying my Oxford Learning Link course has not started yet and that I should contact my instructor. What does this mean?
- There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
- I have purchased my e-book via a third-party platform (e.g., VitalSource, Kortext) but I am not able to access the additional digital resources and assessments in my instructor’s course. How can I resolve that?
- I am a valid Instructor, but your system has me registered as student instead. How can I resolve this?
- Where can I find support for using the integrated e-reader?
- My LTI 1.3/Advantage integrated resources are missing the Test Bank. Why isn’t it there?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
- I can only access my title’s supplementary resources, and not the text itself. How can I resolve that?
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- My grades are not syncing with my course’s gradebook, though I’ve completed assignments. How can that be corrected?
- The interactive features of my enhanced e-book are not working as expected. How can I resolve that?
- The links to Oxford Learning Link resources in my course appear to be broken/point to an old edition of my title. How can I resolve this?
- Why do some instructor-facing e-book chapters or other resources appear locked?