- Access Code Issues
- Course & Enrollment Issues
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E-book & Access Issues
- E-Book not opening / chapters locked despite active access
- Only supplementary resources visible (no main text)
- Enhanced e-book features not accessible
- “Access via third‑party vendor” error message
- Purchased via VitalSource/Kortext/RedShelf but access failed
- Requesting access to old edition resources no longer available
- “Title not available in this location” error
- E-book needed for accessibility accommodations
- Incorrect edition or volume access provided
- LMS/VLE & Platform Integration Issues
- Account & Email Issues
- Login & Authentication Problems
- Purchase & Payment Issues
- Trial & Subscription Issues
- Instructor-Specific Issues
- Technical & System Errors
- Content Issues